Home/Our Work
01 / Engagements

Measurable change, not deliverables.

Selected engagements from the last 24 months. Numbers are real and verifiable. Client names disclosed on request - some engagements include confidentiality terms.

200+ Hospitality businesses worked with
11% Avg. food cost reduction · Per engagement
$2.4M Annualised margin recovered · Past 12 months
Featured engagement
Featured · Catering ops floorService rebuild · Sydney
Case 01 · Sydney · Corporate Catering

From 38% food cost to 27% - in nine weeks.

A growing corporate catering business, 4M revenue, hitting consistent food cost in the high-30s. Margin was disappearing into wastage, over-ordering, and a recipe system that nobody followed. Output was inconsistent across the team.

We ran the standard improvement engagement: 3-day on-site diagnostic, prioritised plan, then weekly implementation support for 8 weeks.

Food cost
−11%
38% → 27%
Timeline
9 weeks
From kick-off
Annualised
$440k
Margin recovered
02 / Portfolio

All engagements.

Sydney · QSR
Eastside QSR Group · 4 Sites

Multi-site rollout with no operating consistency.

EngagementStandardised operating procedures across all four sites
Sites unified · Labour variance reduced
Melbourne · Cafe Group
The Field House · Pre-opening

Second venue launched on time at 72% GP in week one.

EngagementFull pre-opening system, menu engineering, training
72%
Week one gross profit
Brisbane · Hotel F&B
Riverside Hotel · F&B Division

Hotel F&B running below benchmark across three outlets.

EngagementOperational audit + 90-day implementation
+9%
GP uplift across outlets
Perth · Bistro
Marrickville Bistro · Single Site

Menu engineering - same kitchen, more margin.

EngagementMenu redesign with full food cost analysis
+8%
GP uplift, 90 days
Sydney · Coffee group
Settlers & Co. · 6 Sites

Specialty coffee group reaching multi-site scale ceiling.

EngagementOperating manual + ops manager hiring framework
+18%
Same-store growth, year on
Adelaide · Institutional
Manor Catering · Aged Care Contract

Institutional catering tender requiring operational uplift.

EngagementPre-tender systems build + win-room support
Won
3-year contract awarded
From a client

"They told us within an hour what three other consultants had missed in six months. Then they stayed and fixed it."

Daniel Pham
Founder · Saint & Sinner, Sydney
Engage

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